About Us

Cooperative Hospital

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Delivery site

After-sales service

Quality Assurance and User Service Commitment

The company's product technical service department has full-time engineers to provide all-day hotline service, responsible for providing users with technical support and after-sales service in order to provide relevant users with timely and effective time.

All employees of the company have the obligation to record customer feedback problems, mobilize all employees, make records of customer complaints, and reflect the attitude of serving customers.
• Feedback issues and handling process are recorded throughout the process until the customer confirms that the issue is resolved.
For problems that cannot be solved beyond the time limit, the alarm level will be increased step by step until the general manager intervenes personally.

(1) After-sales installation

(1) After-sales installation

Free installation, commissioning and training: The main content of the training is the basic structure, performance, structure and principle of the main components of the equipment, daily operation, maintenance and management, as well as troubleshooting, emergency handling, etc.

(2) Scope and time of warranty

(2) Scope and time of warranty

Warranty coverage is the company to provide customers with products.
From the date of receipt of the product, after the acceptance of the equipment, the equipment warranty period is 1 year, life-long maintenance.
A month of non-human failure can be replaced with a new machine.

(3) Response time

(3) Response time

After the equipment fails, it will respond within 2 hours. If it is still not effectively solved within 48 hours, the same grade of equipment will be provided for temporary use by the hospital free of charge, and the replaced parts are all original accessories.

(4) active care measures

(4) active care measures

After the equipment fails, it will respond within 2 hours. If it is still not effectively solved within 48 hours, the same grade of equipment will be provided for temporary use by the hospital free of charge, and the replaced parts are all original accessories.